Ziporou Armand Cyril

Multilingual Administrative & Customer Service Professional

Gagnoa, CI.

About

I am a highly motivated and multilingual professional with a robust background in customer service. i hold an Administrative Assistant Certificate, i excel at leveraging tools like Canva and Microsoft Excel to drive efficiency and deliver impactful solutions. Passionate about empowering others through coaching and tech-based initiatives, he seeks opportunities to apply his strong leadership, adaptability, and cross-functional skills to contribute positively to a dynamic organization.

Work

Self-Employed / Various Clients

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Virtual Assistant

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Summary

Provided comprehensive administrative and technical support to diverse clients, enhancing operational efficiency and communication.

Highlights

Leveraged Canva and Microsoft Excel to produce professional documents and reports, enhancing presentation quality for multiple clients.

Optimized administrative workflows for various clients, improving operational efficiency and supporting project deadlines.

Self-Employed / Private Clients

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Language Tutor (French & English)

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Summary

Delivered personalized language instruction in French and English, fostering student proficiency and confidence.

Highlights

Applied TEFL-certified methodologies to design engaging lesson plans, resulting in improved student test scores and confidence.

Provided continuous feedback and support, empowering students to achieve personal language learning milestones within set timeframes.

MTN Côte d’Ivoire (MoMo Pay) / SG Connect

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Commercial Agent

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Summary

Managed customer relationships and drove sales for mobile money and financial services, ensuring high client satisfaction and product adoption.

Highlights

Drove sales initiatives for MTN Côte d’Ivoire (MoMo Pay) and SG Connect, expanding market reach and client base.

Managed comprehensive customer relationships, resolving inquiries and enhancing service delivery to maintain high satisfaction.

Executed targeted promotional campaigns, effectively communicating product value and contributing to customer acquisition.

Volunteer

Missionary & English Connect Service Leader

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The Church of Jesus Christ of Latter-day Saints

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Led and organized community-focused initiatives, including language training and self-reliance programs, fostering community development and skill acquisition.

Highlights

Managed and executed multiple community service projects, mobilizing teams and resources to address local needs effectively.

Developed and facilitated self-reliance programs, equipping participants with practical skills for economic independence and personal growth.

Demonstrated exceptional leadership and cross-cultural communication, ensuring successful program implementation across diverse groups.

Languages

French

English

Certificates

TEFL Certificate

Teacher Record

Skills

Administrative & Office Tools

Microsoft Excel, Canva, Virtual Assistance, Administrative Support, Document Creation, Data Analysis.

Customer Service & Sales

Customer Relationship Management (CRM), Sales Strategy, Client Engagement, Problem Solving, Product Promotion, Customer Retention.

Education & Training

Language Tutoring, TEFL Certified, Curriculum Development, Coaching, Training Delivery, Instructional Design.

Leadership & Project Management

Team Leadership, Project Coordination, Community Outreach, Program Management, Adaptability, Strategic Planning.

Communication & Interpersonal

Cross-Cultural Communication, Stakeholder Engagement, Public Speaking, Active Listening, Interpersonal Skills.

Interests

Community Engagement

Community Service, Social Impact, Volunteerism, Self-Reliance Programs.

Professional Development

Continuous Learning, Coaching, Mentorship, Tech-Based Solutions.