Ziporou Armand Cyril
Multilingual Administrative & Customer Service Professional
Gagnoa, CI.About
I am a highly motivated and multilingual professional with a robust background in customer service. i hold an Administrative Assistant Certificate, i excel at leveraging tools like Canva and Microsoft Excel to drive efficiency and deliver impactful solutions. Passionate about empowering others through coaching and tech-based initiatives, he seeks opportunities to apply his strong leadership, adaptability, and cross-functional skills to contribute positively to a dynamic organization.
Work
Self-Employed / Various Clients
|Virtual Assistant
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Summary
Provided comprehensive administrative and technical support to diverse clients, enhancing operational efficiency and communication.
Highlights
Leveraged Canva and Microsoft Excel to produce professional documents and reports, enhancing presentation quality for multiple clients.
Optimized administrative workflows for various clients, improving operational efficiency and supporting project deadlines.
Self-Employed / Private Clients
|Language Tutor (French & English)
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Summary
Delivered personalized language instruction in French and English, fostering student proficiency and confidence.
Highlights
Applied TEFL-certified methodologies to design engaging lesson plans, resulting in improved student test scores and confidence.
Provided continuous feedback and support, empowering students to achieve personal language learning milestones within set timeframes.
MTN Côte d’Ivoire (MoMo Pay) / SG Connect
|Commercial Agent
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Summary
Managed customer relationships and drove sales for mobile money and financial services, ensuring high client satisfaction and product adoption.
Highlights
Drove sales initiatives for MTN Côte d’Ivoire (MoMo Pay) and SG Connect, expanding market reach and client base.
Managed comprehensive customer relationships, resolving inquiries and enhancing service delivery to maintain high satisfaction.
Executed targeted promotional campaigns, effectively communicating product value and contributing to customer acquisition.
Volunteer
The Church of Jesus Christ of Latter-day Saints
|Missionary & English Connect Service Leader
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Summary
Led and organized community-focused initiatives, including language training and self-reliance programs, fostering community development and skill acquisition.
Highlights
Managed and executed multiple community service projects, mobilizing teams and resources to address local needs effectively.
Developed and facilitated self-reliance programs, equipping participants with practical skills for economic independence and personal growth.
Demonstrated exceptional leadership and cross-cultural communication, ensuring successful program implementation across diverse groups.
Languages
French
English
Certificates
TEFL Certificate
Issued By
Teacher Record
Skills
Administrative & Office Tools
Microsoft Excel, Canva, Virtual Assistance, Administrative Support, Document Creation, Data Analysis.
Customer Service & Sales
Customer Relationship Management (CRM), Sales Strategy, Client Engagement, Problem Solving, Product Promotion, Customer Retention.
Education & Training
Language Tutoring, TEFL Certified, Curriculum Development, Coaching, Training Delivery, Instructional Design.
Leadership & Project Management
Team Leadership, Project Coordination, Community Outreach, Program Management, Adaptability, Strategic Planning.
Communication & Interpersonal
Cross-Cultural Communication, Stakeholder Engagement, Public Speaking, Active Listening, Interpersonal Skills.
Interests
Community Engagement
Community Service, Social Impact, Volunteerism, Self-Reliance Programs.
Professional Development
Continuous Learning, Coaching, Mentorship, Tech-Based Solutions.